Sender Management
Create and manage verified sender identities for your email campaigns.
1Understanding Senders
A sender is a verified email address on one of your domains. Each sender represents a unique "From" address you can use when sending emails.
Sender Components
Email Address
hello@yourdomain.com
Display Name
Acme Support Team
Reply-To (Optional)
support@yourdomain.com
2Creating a Sender
Before creating a sender, ensure your domain is verified with DKIM records. Senders inherit verification status from their parent domain.
Important: You can only create senders on domains that have completed DKIM verification. Verify your domain first in the Domains section.
1. Navigate to Dashboard → Senders
2. Click Add Sender
3. Select a verified domain from the dropdown
4. Enter the local part (e.g., hello for hello@domain.com)
5. Add a display name recipients will see
6. (Optional) Configure a Reply-To address
3Verification Status
Sender verification is tied to domain verification. There's no separate verification process for individual senders.
Syncing Status: If your domain was verified after creating a sender, use the Sync with Domain action to update the sender's verification status.
4Default Sender
The default sender is automatically used when sending campaigns or using API endpoints that don't specify a sender.
Setting a Default
Click the actions menu (⋮) next to any sender and select Set as Default.
Only one sender can be default at a time. The previous default will be automatically unset.
5Reply-To Configuration
The Reply-To field lets you route email replies to a different address than the sender.
Use Case: Support Emails
Send from noreply@domain.com
Replies go to support@domain.com
Use Case: Marketing Campaigns
Send from campaigns@domain.com
Replies go to hello@domain.com
Default Behavior: If Reply-To is not set, replies automatically go to the sender's email address.
6Managing Senders
Editing
Update display name or reply-to address anytime. Note: You cannot change the email address itself.
Syncing
Use Sync with Domain to refresh verification status if your domain was recently verified.
Best Practices
Use Descriptive Display Names
✅ "Acme Support Team" or "Sarah from Acme" instead of ❌ "noreply@acme.com"
Configure Reply-To for No-Reply Addresses
If using noreply@ or donotreply@ addresses, always set a Reply-To so customers can reach you.
Verify Domains First
Complete domain DKIM verification before creating senders to ensure immediate verification.