Question 1

Do I need to manage any infrastructure to use Transmit?

Accepted Answer

No. Transmit's managed mode handles all email infrastructure for you. Just add your domain, verify DNS, and start sending. For power users, BYOK mode lets you connect your own cloud account.

Question 2

Can I migrate from another email provider?

Accepted Answer

Yes. We have migration guides for moving domains, suppression lists, and templates. Most teams migrate in 1-2 weeks.

Question 3

Is email data stored with Transmit?

Accepted Answer

Transmit processes metadata (opens, clicks, bounces, subject lines) for analytics. Your email content is delivered directly and not stored on our servers.

Question 4

Can I export my data?

Accepted Answer

Yes. Full export of templates, contacts, analytics, logs. One click.

Question 5

Do you offer SLAs?

Accepted Answer

Yes (Starter+ plans). 99.9% uptime SLA with performance guarantees.

Question 6

Can I use SMTP?

Accepted Answer

Yes. We support both API and SMTP. API recommended for latency-sensitive apps.

Question 7

What about multi-tenant email?

Accepted Answer

Built-in. Reputation isolation, suppression list management per account, compliance-ready.

Question 8

What if I want to leave Transmit?

Accepted Answer

Export your data and you're done. No vendor lock-in. If you're on BYOK mode, your cloud account remains yours.

Question 9

How long does migration take?

Accepted Answer

Initial setup: 2 minutes. Full migration from another provider: 1-2 weeks depending on your email volume and complexity.

Frequently Asked Questions